Return & Refund Policy
TechRig
1. General Policy
TechRig is a multi-vendor e-commerce platform.
All products listed on TechRig are sold and fulfilled by independent sellers.
Return and refund eligibility depends on the individual seller’s return policy and the product category.
2. Return Eligibility
Products may be eligible for return if:
The product is damaged, defective, or incorrect at the time of delivery
The return request is raised within the seller’s specified return window
Some products may be non-returnable, including but not limited to:
Personal care items
Hygiene-related products
Customized or made-to-order items
Digital products or services
Return eligibility is clearly mentioned on the product page.
3. Return Process
Customers must initiate a return request through their TechRig account.
The request is forwarded to the respective seller for approval.
The seller may request supporting images or information before approval.
Once approved, return instructions will be shared with the customer.
4. Refund Policy
Refunds are processed only after the seller receives and verifies the returned product.
Refund amount depends on product condition and seller policy.
Approved refunds are issued to the original payment method.
Refund processing time may take 5–7 working days, depending on the payment provider.
5. Replacement Policy
Some sellers may offer replacement instead of a refund.
Replacement availability depends on product stock and seller terms.
Replacement timelines are communicated by the seller.
6. Shipping Charges
Return shipping charges may apply unless the return is due to seller error.
Shipping fees, if charged, are non-refundable unless stated otherwise by the seller.
7. TechRig’s Role
TechRig acts as a platform facilitating transactions between buyers and sellers.
Final decisions regarding returns and refunds rest with the seller, as per their policies.
TechRig may assist in dispute resolution but does not guarantee refunds.
8. Contact for Support
For return or refund-related queries:
Email: adityrajrathaur13@gmail.com
Phone: +91 9792653900